Real Guests, Real Reviews |
I accidentally left an item in the room after checkout. Upon my return to retrieve the item, the staff was extremely helpful with its' return. I appreciate the honesty of hte housekeeping staff. Michelle at the front desk was extremely helpful in locating restaurants near the mountains. This hotel is the #1 hotel in America This is one of the few hotels where I consistently find the same staff at the front desk. I do not know how you are managing to retain your staff - but whatever it is - keep on doing it. Many of us who travel regularly place a disproportionately high value on seeing familiar friendly faces at the front desk - particularly when they are as excellent as the Lakewood staff. I loved my stay at this Holiday Inn. The hotel, room and food were great, and the staff made me feel like a queen. I absolutely cannot say enough good things about my experiences here. Nice place, good bar, restaurant above average. I have enjoyed staying here. The people are very nice, the accommodations are great. Love the soft pillows too. Never disappointed.
The staff were very professional and nice! Michelle at the front desk is a great employee for you - very impressed! Thank You So Much!!! Chris @ the Front Desk was Great. Kudos to him. Liked Rooms adjoining. Fridge great - curtains don't close completely for dark room. Guest Service great! I think everything about the whole place is super quality and delightful to the eye. Everyone was very very nice and I personally would like to thank them all!!! Very Nice! We especially appreciated the free shuttle transportation within a five-mile radius of the hotel. We were visiting friends, and transportation was going to be a problem for us as we didn't have a car. W were able to find a nearby meetingplace and then use the public transportation to get around. the shuttle service was provided as frequently as we needed it, and the drivers were friendly and helpful. Julie was exceptional. Her service was outstanding. Without any help, Judy in the restaurant was great! Very friendly. Cleaning staff was very nice. This has been the most helpful staff of any hotel that I’ve ever stayed in! The most comfortable bed & covers i have ever experienced. All was great. Very friendly staff. Very helpful attitude from all staff in all areas front desk, housekeeping (Robin did a fantastic job on the room) servers at the grill. Even gift shop. Wish Priority Club breakfast was available on weekends or a voucher. 6th Floor Housekeeping is awesome! Big Help. It was a surprise! This was a very clean Holiday Inn. Great experience and I will recommend to others.
I was pleasantly surprised by the quality of the hotel. I will definitely stay at this HI location again. I was impressed the Holiday Inn has improved its standards from teh experiences I've had in the last 10 to 15 years, 15 to 25 years ago I stayed at Holiday inn and the overall stay was very good. It's good to see Holiday Inn back again. Room Cleanliness on Arrival Excellent!! Housekeeping = Excellent!!! I am a government employee and I'm going to recommend this hotel to other government employees staying in the area. The staff vbent over backwards to take care of our needs. We were quite impressed. I had spent the previous night in a Holiday Inn and had just signed up for the Priority Club. I was traveling across the country and back by car and we simply stopped in a city and looked for lodging. In all but one case, we were able to get a room in a Holiday Inn if one existed in that city. In each case, the Holiday Inn was clean and reasonably priced for that particular area. The Denver hotel was especially nice... clean, well cared for, in good repair, and smelled good (many hotels do NOT smell very good in the hallways). Based on that experience, we'd stay in a Holiday Inn eagerly on other occassions! I had no reservation and the young lady at the reservations desk was excellent! She did everything possible to make me feel like a VIP. I was very impressed with her. My family and I had a very pleasant stay in your hotel. When we travel we will check for Holiday Inn's, and hope they are as nice as your Lakewood location. You guys Rock! Thank you for making my stay here so good. Your staff are very professional and very kind. Food was Great! I will be back. We loved the pool & spa! The privacy & hospitality was excellent! Thanks! Very pleased. Thank you very much. I'm sure we will be staying at Holiday Inns in the future. Just don't change the staff. They were awesome!!! |
